We can’t by any means ignore the fact that the m-commerce app market is now among the biggest and most evolving markets of all time. Smartphone and app users make up over 90% of the whole world’s population, which is a golden opportunity for any business looking to prosper. The retail industry and businesses took major advantage of such a surge in both smartphone and app user numbers. Many retail businesses turned to apps and witnessed great outcomes and accomplishments. However, nothing is ever 100% perfect or flawless, as a major problem appeared. This problem was the inability to handle the enormous and growing number of clients and customers. And since nothing is unattainable, there is an effective solution to this problem. In this article, we will explore the ultimate solution, “CRM tools,” starting from definitions to the best tools you could use.
Commerce and Apps: A Match Made in Heaven
A long time ago, to buy something, you’d have to give up three essential things: time, money, and effort. The process of going shopping, and yes, it is a whole process with multiple steps that usually need extensive planning. Well, at least for many people like myself. First, you’d have to choose somewhere that has the stores that you are interested in. In this case, you’d choose a mall or certain streets. These places can be miles and miles away from your house, which shows how much effort needs to be exerted in order to get there. The effort doesn’t end there, you’d also have to spend much time and effort looking for things and browsing all the stores. And let me tell you, this can be an endless, boring, and tedious loop.
Fortunately, everything moved forward, and so did the retail industry. With the exceptional rise of the Internet and the World Wide Web, people thought, “Why can’t we buy and sell through the Internet?” And what an amazing idea this was! The progress the retail industry has made since it collided with e-commerce has been outstanding. For instance, a platform like Amazon was among the first to offer e-commerce services. It is important to mention that Amazon now holds the top spot for the highest-grossing e-commerce platforms.
The game didn’t end there for the retail industry. Years later, a new opportunity appeared that could serve as an excellent channel for reaching many customers. Apps had many advantages that made them the new platforms for retailing. They were accessible, easy to maintain and customize, and had many more reasons that made them ideal. The term "m-commerce app" then appeared and took over the world. The already established e-commerce platforms started to shift to m-commerce, and new ones emerged.
What is CRM?
CRM, or customer relationship management, is an integral part of any business strategy. This is due to the fact that customers are always the foundation and core of any business. CRM is the process of overlooking and controlling any interaction with customers to ensure the quality of the service and support offered. Usually, CRM is not limited to one practice or method to implement and achieve outstanding outcomes. However, it is a process of trial and error and mixing a collection of techniques until you find a suitable one for your niche. Since this can appear to be a tad difficult and time-consuming. But, thanks to technological solutions, a new type of tool appeared to automate and streamline the process of customer relationship management.
CRM tools are inclusive and comprehensive tools that offer businesses all the solutions they would need to monitor customers’ interactions and improve them. CRM tools allow businesses to have one place where they can accomplish multiple tasks. Normally, for any m-commerce app, they would be torn between fulfilling orders, monitoring shipments, or, most importantly, handling customers. That is why CRM tools came as the ultimate solution for lifting the burden of some of the tasks. Through CRM tools, any m-commerce app will be able to get all customers' inquiries and automate some of the tasks like promotion and sales. Additionally, it takes great care to keep a record of all transactions and interactions.
Benefits of Using CRM Tools for M-Commerce
Using a CRM tool for mobile commerce offers numerous benefits for businesses. Here are some of the key advantages:
1.) Better Customer Insights
Customer relationship management (CRM) tools help firms learn more about their clients' behaviors and preferences. By analyzing customer data, businesses may better tailor their mobile commerce strategies and apps to meet the needs of their audience. This data can be utilized to tailor a customer's user experience, suggest related items, and enhance customer retention.
2.) Personalization
The ability to tailor services to each individual customer is a major strength of customer relationship management tools for mobile commerce. With the use of customer relationship management software, companies can tailor their customers' mobile shopping experiences to their specific tastes and needs. Personalized experiences have been shown to boost client retention, satisfaction, and ultimately, revenue.
3.) Improved Customer Engagement
By using customer relationship management software, businesses may establish deeper connections with their audience. Businesses can better serve their clients by learning more about their preferences using consumer behavior analytics, and then providing recommendations and offers accordingly. This has the potential to boost user engagement and enhance relationships with customers.
4.) More Efficient Marketing
The correct target audience may be reached at the right time with the right information and communication methods thanks to customer relationship management (CRM) tools. By digging through customer data and information, businesses may discover segments of their audience that are more responsive to targeted offers and campaigns. As a result, businesses can start acquiring them using these unique offers and incentives. This can boost the effectiveness of advertising efforts and increase revenue.
Best 5 CRM Tools to Utilize
Salesforce
Salesforce is a top choice for m-commerce apps because of its extensive features and ability to scale with your business. With Salesforce, you can effectively manage your customers, track sales, and automate your marketing efforts. This CRM tool provides a comprehensive solution for businesses looking to optimize their customer interactions and increase sales. Don't miss out on the benefits that Salesforce can bring to your m-commerce apps.
HubSpot
HubSpot is known for its user-friendly interface and provides a comprehensive CRM solution for any m-commerce app. It offers a range of tools for lead generation, email marketing, and customer support, making it a valuable asset for businesses looking to streamline their operations. With HubSpot, you can easily manage your customer interactions, track sales, and automate your marketing efforts. This CRM tool is highly recommended for m-commerce apps looking to optimize their customer interactions and increase sales.
Zoho CRM
Zoho CRM is a popular choice among m-commerce apps due to its affordability and range of features. With Zoho CRM, businesses can effectively manage their customer relationships through lead management, sales forecasting, and social media integration. This tool allows businesses to track and analyze customer interactions, helping them make informed decisions to optimize their sales and marketing efforts. If you're looking for a cost-effective CRM solution that caters to the needs of m-commerce apps, Zoho CRM is definitely worth considering.
Pipedrive
Pipedrive is a CRM tool that is specifically designed for sales teams. Its visual and intuitive platform makes it easy for businesses to track and prioritize leads, leading to increased sales efficiency. With Pipedrive, businesses can effectively manage their sales pipeline, ensuring that no leads fall through the cracks. This tool also offers features such as email integration, activity tracking, and customizable reporting. This allows businesses to streamline their sales processes and make data-driven decisions. If you're looking for a CRM tool that matches the needs of your sales team, Pipedrive is a great option to consider.
Keap CRM
Keap CRM is a comprehensive CRM tool that is perfect for small businesses. It offers a wide range of features to help businesses manage their customer relationships and streamline their sales and marketing processes. With Keap CRM, businesses can automate their marketing campaigns, track customer interactions, and manage their sales pipeline. This tool also offers advanced features such as lead scoring, email marketing automation, and e-commerce integration. Whether you're a small business owner or a solopreneur, Keap CRM can help you effectively manage your customer relationships and drive growth for your m-commerce app.
En Fin
The great capabilities that e-commerce has offered us as users are undeniable. And the significant aid that apps now offer is beyond any expectations. Business owners are now racing to find all the solutions to facilitate customer-business interaction and maintain a seamless and uniform experience across all platforms and channels. Whether by using websites or applications. CRM tools are now the go-to for any business owner and app developer to include and integrate within their applications and systems to help achieve uniformity and superiority. As controlling customer-business relationships is effortless with CRM software, creating e-commerce apps is also facile using the nandbox app builder.
Nandbox App Builder is a native, no-code app-building platform that allows everyone to experience the amazing app development process. With a library of robust features and an intuitive user interface, nandbox is now the choice of thousands of users. Additionally, by excelling in the e-commerce category, it is an ideal choice for business owners to offer the ultimate user experience. Swing into action and expand your business with nandbox now!